Purpose and Acceptance of Terms and Conditions
1.1. The following terms and conditions govern the relationship between the user Customer and MARCELA LOZANO VILLAFAÑE - FÜÜR, referred to as FÜÜR, when making purchases or accessing the website. By making a purchase or accessing the site, the Customer accepts these terms and conditions in their entirety.Purchases, Payments, and Prices
2.1. Products offered by FÜÜR are subject to availability. In case an item is out of stock, the Customer will be notified, and no charge will be made.
2.2. Product prices are detailed on the website and are presented in the local currency applicable to the shipping country. FÜÜR reserves the right to modify prices at any time without affecting previously confirmed orders.
2.3. Payments are processed at the time of ordering. Various payment methods are accepted, ensuring transaction security.
2.4. The total cost of the order includes the purchased product plus shipping costs and taxes. Customs fees are the responsibility of the customer.
Returns and Exchanges
3.1. Product exchanges can be requested up to two times. Additional requests may be rejected and could incur restocking fees.
3.2. The return policy allows returns within 30 days of purchase, provided the products are in original, unused condition, except for personalized items, which are non-returnable or exchangeable unless defective.
3.3. Refunds will be processed once the review team has fully inspected the returned item, with a restocking fee applied if necessary, deducted from the final refund.
3.4. To complete a return, the order number or proof of purchase is required.
3.5. If your refund is approved, it will be processed and automatically credited to your credit card or original payment method used in the initial order.
3.6. You're responsible for covering your own shipping costs and customs charges for returning the item. Shipping costs and customs charges are non-refundable.
3.7. If you need to exchange your purchase for any reason, please email us at [add email address] and send your item to: Exchanges, Füür, Carrer de Aragón 429 - 08013 - Barcelona, Spain.
3.8. To return your product, you must mail it to: Returns, Füür, Carrer de Aragón 429 - 08013 - Barcelona, Spain.
Product Details and Warranty4.1. Each item may have slight variations in color and details due to its unique nature and manufacturing with reclaimed material. All products have a 12-month warranty to cover manufacturing defects.
4.2. Products are subject to availability. If an item is out of stock when we receive the order, we will promptly inform you, and no charges will be applied.
Privacy, Intellectual Property, and Contact 5.1. Customer privacy is respected, and their personal information is protected. All intellectual property rights of the website's content belong to FÜÜR.
5.2. For additional inquiries about the terms and conditions, the Customer can contact FÜÜR using the contact details provided on the website.
Applicable Law and Jurisdiction
6.1. These terms and conditions are governed by Swiss laws. Any dispute arising shall be subject to the jurisdiction of the competent courts in Switzerland.
6.2. All additional charges for customs clearance and import duties for products delivered outside the EU are the responsibility of the customer. This includes returned items.
6.3. Customs policies vary from country to country, so for more information, please contact your local customs office.